📦 Holcombville Pottery

Shipping & Return Policy

Shipping Policy

  • Domestic Shipping Only: We currently ship exclusively within the United States.

  • Carrier: All orders are shipped via the United States Postal Service (USPS).

  • Processing Time: Orders are processed within 2–3 business days after payment is received.

  • Delivery Time: Standard USPS shipping typically takes 5–7 business days, depending on your location.

  • Shipping Rates: Calculated at checkout based on USPS rates and package weight.

  • Tracking: A USPS tracking number will be provided once your order has shipped.

Damaged or Incorrect Items

  • If your pottery arrives damaged or you receive the wrong item, please get in touch with us within 7 days of delivery.

  • We will provide instructions for return or replacement.

Return Policy

  • Eligibility: Returns are accepted for damaged shipped products only.

  • Refunds: Refunds will not be issued.

  • Non-Returnable Items: Custom orders and sale items are final and cannot be returned.

  • Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Contact Us

If you have any questions about shipping, returns, or your order, we’re here to help:

  • Email: cecyholcomb@yahoo.com

  • Phone: (737) 344-8720

  • Mailing Address: Holcombville Pottery, 1616 Alpine Trail, San Marcos, TX 78666 USA